Questions from the shoebox

Tears, creases, cracks, scratches, dust, stains, mould spots and fading, on black and white, sepia and colour prints. We can add colour to black and white photos too, if you'd like it.

We can't put back what isn't there: a face torn away or a corner missing is filled in plainly from its surroundings, never with a new face. Very blurred photos stay soft, because we don't invent detail.

Lay it flat on a table, away from the window, tilt it slightly away from the light and fill the frame. Your phone's own camera is ideal. A scan works too. See it mended.

Yes. JPEG, PNG, WebP and HEIC files up to 25 MB all work, and you can drag and drop on a computer.

Yes. With more than four faces we keep the small faces from your original, cleaned up, and the page tells you while you look at the preview.

No. Ages Ago is for family photos for your own use, never for passports, ID or official documents.

That's our promise. We compare every face in the mended version with your original, and if one changes we keep your original face, cleaned, and only add colour. How we mend a photo.

Colour is our best guess at how the photo looked on the day. Skin, clothes and backgrounds get natural, muted colours of the period. If you'd like it warmer or cooler, use Try again.

An AI image model does the mending, following our fixed instructions. No person retouches photos, and we don't take requests to change what's in a photo, such as adding or removing someone.

Within 14 days of keeping a photo, press "It doesn't look like them" on your order page and we'll make a stricter version free. You see exactly the picture you are buying in your preview, and a blurry or damaged original can only be improved so far, so there are no refunds or credits for how a face looks.

The free preview has one. The photo you keep doesn't. The image model's maker adds an invisible SynthID mark to images it makes, which you won't see.

The preview is free. Keeping a photo costs £5.99. Packs: 3 photos £12.99, 5 photos £17.99, 15 photos £34.99. See every price.

Credits from a pack last 12 months from the day you buy it, and we email you a month before any unused ones expire. One credit keeps one photo, on any device once you've signed in.

Yes, within 14 days of buying a pack: press Refund unused credits on your account page and you get the pack's price back, less one credit's value for each credit used. After that, they last 12 months from the day you bought the pack.

No. You pay for a photo or a pack once, and nothing renews.

The full-size file (3840 pixels on the long side, enlarged for printing), before-and-after pictures in square and upright shapes, and an 8-second reveal clip to share.

Because your download starts straight away. You tick a box to ask for that at the Keep step, and your order email confirms it.

An A4 fine-art print (£24.99 with the photo, delivered) or a framed print, 30 x 40 cm with a mount (£79, delivered), 1 to 5 copies. Prints and frames.

A4 prints usually arrive in 3 to 7 working days and framed prints in 4 to 7, after a 2-hour window in which you can change your order.

Prints go to UK addresses only. Your downloads work anywhere in the world.

Black, white, natural, gold, silver, brown, dark grey and light grey, with a white mount.

Use Report a problem on your order page within 30 days of delivery, with a photo. Choose a free reprint or a refund. There's nothing to send back.

They're kept on our server only to mend them, make your files and print what you order. Photos you don't keep are deleted 30 days after you last used them; kept photos 90 days after you keep them.

No face measurements are ever stored. We compare faces only within your own photo, to check the mended version matches your original.

We can't mend photos with nudity, including babies in the bath. If we've refused a photo by mistake, crop it more tightly round the faces and try again.

Yes. Delete this photo now is on the photo page and on your account page, and it removes every file at once.